So Media Group - Australia's #1 Chatbot Agency

Capture first-party data and insights at scale

Unlock our suite of Chatbot platforms today and start converting social media users and website traffic to email addresses with detailed user insight at scale.

Video: Real-time recording of our viral-loop competition in action

Why you need a Chatbot

Having built chatbots to power our own platforms and for a number of clients, So Media Group can handle everything you need to implement a successful chatbot strategy and build.

The key benefits  of a chatbot for your business:

  • Fastest growing brand communication channel (Source)
  • First-party data capture
  • Automation of data to CRMs
  • Individual experiences at scale
  • Added value and experiences for your community
  • Real-time engage – no delay
  • Cross-platform activation opportunities (social media, website, email and QR codes)

Chatbots that just work

"We originally built chatbots to improve our own platforms, now we have taken these learnings to produce crazy results for clients."

Chatbot Competitions

Make your next social competition go viral

The best social competition platform on the market.

Increase your first-party data, capture user insight and grow your social following all at the same time.

Chatbot Coupons

Social Digital Coupons

Activate users to claim coupons and redeem online/in-store providing a direct and trackable ROI.

Bring offline users online | Bring Online Users In store

no point of sale required | No scanning required

track all offer claims and redeems in real-time

Australia's #1 Chatbot Agency - So Media Group

Chatbot Email Captures

Build your email database on autopilot

Don’t you wish you could grow your email database without having to try? Well, we did that.

The one tool every Perth business with a Facebook and Instagram page should be using.

Convert your Facebook and Instagram followers to email subscribers with our CGT Chatbot and watch your email database grow every time you post on Facebook and Instagram.

Our chatbot clients

We look forward to working with you

Enquire today and receive our case study on how we captured over 20,000 emails with insights.

Whatever you need, we can build a chatbot for that.

Chatbot FAQ

What platforms can a chatbot run on?

Chatbots can be built on Messenger, Instagram and now WhatsApp

Will the chatbot takeover customer response

Yes and no. Users can still talk to a human by activating a chat, however, if you like you can also set up automated responses based on keyword triggers.

How can a user open a chatbot?

A chatbot is much like a website in the sense that it can be activated (open) via a user clicking on a link in a website, email or social media. Chatbots can also be activated through comments on Facebook and Instagram posts.

Do you offer custom chatbot builds?

Yes, we can create a custom chatbot solution for your business.

Can a chatbot be updated once live

Yes, a chatbot can easily be updated once live and we highly recommend that your chatbot continues to be updated and optimised.

Are chatbots 100% AI?

Chatbots tend to function more on Rule-based sequencing.

With a rule-based chatbot, user journey, queries and potential answers are defined in advance. If a task/question is asked that has not been previously defined, the chatbot will not be able to assist.

Do you build Australia chatbots only?

While we have done the majority of our chatbot work with Australia based companies, we are able to create Facebook, Instagram and WhatsApp chatbots for companies all over the world.